From Frustration to Efficiency: MiCare’s Seamless Transition to Novo3
In the dynamic world of aged care, reliable technology isn’t just a convenience—it’s a necessity. For MiCare, one of Australia’s leading aged care providers specialising in support for culturally and linguistically diverse communities, outdated IT support was beginning to undermine service delivery and staff confidence. With more than 3,200 clients and volunteers across its programs, MiCare needed an IT partner who could deliver consistent performance, sector-specific expertise, and lasting value. Enter Novo3.
This case study reveals how MiCare navigated the complex process of switching Managed IT Service Providers, including a formal tender process, onboarding preparation, and a full-service transition. Despite the inherent risks of change, Novo3’s proactive approach, in-depth audits, and tailored support model ensured a smooth transition with minimal disruption to operations. The result? Enhanced service desk responsiveness, stronger cybersecurity posture, and strategic IT guidance—all contributing to measurable operational improvements and cost savings.
Want to see how MiCare’s technology transformation unfolded—and what your organisation can learn from it? Download the full case study to discover how Novo3 helped turn IT challenges into a long-term strategic advantage.
